NLP-Powered Support Ticket Classification for SaaS Helpdesk

Client: Customer Service Platform Tools: spaCy, Transformers (BERT), Hugging Face, Azure ML Challenge: Thousands of daily support tickets were manually routed, causing misclassification and delays. Solution: Built an NLP classifier using BERT fine-tuned models hosted on Azure ML Used spaCy pipelines for pre-processing and named entity recognition Implemented intelligent routing using classification + intent scoring […]

Predictive Maintenance for Industrial Equipment

Client: Heavy Machinery Manufacturer Tools: AWS IoT Analytics, SageMaker, LightGBM, Grafana Challenge: Unplanned downtime and reactive maintenance were causing operational and revenue losses. Solution: Deployed edge IoT sensors connected to AWS IoT Core Streamed time-series data into AWS IoT Analytics and S3 Trained LightGBM-based predictive models using equipment telemetry Alert dashboards powered via Grafana + […]

AI-Powered OCR for Logistics Document Automation

Client: Global Logistics and Supply Chain Firm Tools: Azure Form Recognizer, OpenCV, FastAPI, MongoDB Challenge: Manual entry of shipping labels, invoices, and customs forms led to delays and errors in shipment. Solution: Developed an OCR pipeline using Azure Cognitive Services + Form Recognizer Custom trained models for multi-language, multi-format docs Used OpenCV for image preprocessing […]

Fraud Detection System for Digital Wallet Provider

Client: FinTech App with 50M+ users Tools: Amazon SageMaker, Apache Kafka, PyTorch, XGBoost Challenge: Rising chargebacks and undetected fraud due to rule-based systems not scaling with user base. Solution: Built a real-time fraud detection engine using SageMaker and PyTorch Ingested transaction data via Kafka streams Trained ensemble models (XGBoost + deep neural nets) on behavior […]

AI-Driven Product Recommendation Engine for E-Commerce Giant

Client: Pan-Asia E-Commerce Platform Tools: Python, TensorFlow, Vertex AI, BigQuery, Redis Challenge: Personalization was limited to rule-based engines, failing to drive conversions or cart retention. Solution: Built a deep learning-based recommendation system using collaborative and content filtering models Used Vertex AI Pipelines for automated model training and deployment Integrated with BigQuery ML for real-time segmentation […]

DevOps Automation for AI/ML Pipelines

Client: Healthcare AI Startup Tools: MLflow, Kubeflow, Jenkins, Docker, AWS Step Functions Challenge: Model training, validation, and deployment were manual, error-prone, and time-consuming. Solution: Created an MLOps pipeline using Kubeflow Pipelines and MLflow tracking Automated Docker builds and validation via Jenkins Integrated with AWS Step Functions to orchestrate model promotion logic Enabled auto-rollback of poor-performing […]

Terraform Cloud & CI/CD Consolidation for SaaS Company

Client: SaaS CRM Platform (Europe) Tools: Terraform Cloud, GitHub Actions, CircleCI Challenge: Infrastructure code was managed manually across regions with inconsistent deployments and no visibility into changes. Solution: Shifted all IaC to Terraform Cloud workspaces Automated environment provisioning with reusable modules CI/CD flows defined in GitHub Actions and CircleCI pipelines Implemented Git tagging and auto […]

End-to-End DevSecOps for Government Services Portal

Client: Public Sector Portal (India) Tools: Jenkins, SonarQube, AquaSec, Checkov, Fortify Challenge: High security risks during code deployments and manual scans delayed go-live timelines. Solution: Designed secure SDLC integrating SAST, DAST, container image scanning Enabled Jenkins pipelines with integrated SonarQube and Checkov Used AquaSec to scan Docker images; enforced quality gates for promotion Deployed signed […]

Kubernetes Operations Automation for Telecom Operator

Client: Regional Telecom Provider (Asia) Tools: EKS, Helm, Karpenter, Prometheus, Grafana, GitLab CI Challenge: Kubernetes environments were provisioned manually with no autoscaling or monitoring standardization. Node underutilization caused rising cloud bills. Solution: Automated cluster creation using IaC (Terraform + EKS blueprints) Used Karpenter for dynamic autoscaling Created Helm charts for all microservices with GitLab CI-based […]

Unified GitOps Platform for Multinational Banking Group

Client: Global Banking Enterprise (Headquartered in UK) Tools: ArgoCD, Flux, Helm, GitHub, Terraform, Azure DevOps Challenge: Developers across 15+ teams lacked standardized CI/CD pipelines. Manual deployments, drift, and inconsistent configurations plagued the release process. Solution: Built a GitOps platform with ArgoCD for CD and Terraform modules for IaC Integrated multi-environment pipeline workflows with Helm + […]