Use Business Intelligence (BI) software to create a hyperconnected business.


Discover the power of seamless interfaces between cloud-based applications to enhance the intelligence, ease of use, and connectivity of your business operations. Microsoft Dynamics 365 dismantles the traditional walls of functional apps that operate independently of one another and streamlines company operations to provide you more overall control, visibility, and cohesion.

Let your customer experience to be reflected in your business operations by integrating your CRM and ERP on a single platform and using Power BI to capture every specific insight. Your roles are carried out under the aegis of your company.


Our Offerings

Solution Acquisition Consulting

  • Based on needs evaluations, create a business case.
  • Create a document outlining the project’s scope and deliverables.
  • IT proof-of-concept requirements, licence, and financial constraints
  • Project Plan and Core Team Identification

Support Services

  • Roll-out assistance
  • Handling of Change Requests
  • Support for operations, performance monitoring, and support
  • Additional functionality

Implementation Services

  • Functional Preconditions Documentation
  • Functional Design Records
  • Installation of the solution and master data administration
  • Mapping & Configuration of Business Processes
  • Design, develop, implement, and test customizations
  • End-User Acceptance and Training Testing and Product 

Upgraded Services

  • Upgrade vertically to new versions
  • Horizontal updates that add new features and modules
  • Services for Integration
  • Integration with specific Line-of-Business applications or older systems
  • Implementing and integrating third-party applications/add-ons

Business Functions

Finance & Operations

  • Capture Complicated Transactions in Many Currencies at a Rapid Speed with General Ledger, Budgeting, and Reports on One Platform
  • Get Data Visibility Across Group Entity Transactions
  • Access funds, pools, workflows, and visualisations for budgeting
  • Obtain a Bespoke Reports Module for Accounting and Industry. Material & Capacity Planning, Azure ML Model-Based Demand Forecasting, and Production Scheduling are all examples of Standard Compliant Behavior.
  • Consignment, Invoice, and Purchase Order End-to-end inventory management and multi-warehouse collaboration with vendors

Field Service

  • Managing forecasts, billing, and service level agreements with accuracy
  • Get the best possible resource allocation
  • Get comprehensive insight into inventories, technician performance, and order fulfilment.
  • the platform’s IoT device integration for maintenance and performance monitoring
  • Use the Twilio API to control outgoing communications.

Customer Service

  • Get real-time omnichannel visibility of agent performance and customer profiles.
  • Using an automatic escalation system and a media-rich knowledgebase, enable intelligent community management.
  • Provide agents with information, tools, and criticism
  • Use the power of service intelligence with personalised dashboards and tools for natural language understanding.

Project Service

  • With improved planning skills, find sales opportunities that are focused on the customer.
  • simplify contracts, work with colleagues, and oversee resources.
  • Keep track of productivity and charge clients appropriately.
  • In a single platform, get project reporting, analytics, and insights.


  • Learn everything there is to know about customer intelligence, opportunity prioritisation, and the sales lifecycle.
  • Performance Leverage for Sales Talent Onboarding, Monitoring, and Management Manage Partners with Discounts, Rebates, and Performance Measurements Using LinkedIn Sales Navigator, Email Intelligence Collection, and Customized Content Offering

Dynamics 365 Customer Insight

  • Using the Microsoft Customer Data Platform, you can access detailed audience data and platform engagement insights.
  • Use knowledge and AI/ML models to forecast client behaviour with astounding precision.

Power Platform and Microsoft Dynamics 365

Power BI, Power Apps, Power Automate, and Power Virtual Agents are included in Power Platform. Get meaningful insights to drive real-time action and create a competitive edge with Microsoft Dynamics 365 at the centre of your business processes – all on one platform.

  • Get insightful knowledge from federated data.
  • Automate capabilities for function execution
  • Increase decision-making speed with immediate information at hand.

Why Sightsky Infotech F&O expertise ?


Since more than 15 years ago, Sightsky Infotech has consistently provided enormous value to many sectors and the Microsoft Partner Channel all over the world. Sightsky Infotech is the preferred Microsoft Dynamics Product Partner. We have advanced cloud solution capabilities within the Microsoft Dynamics environment for more than six years. We add the following to every ERP implementation project:

  • Dynamics AX deep functional capabilities span the whole value chain.
  • proficiency in providing secure and seamless data conversion from traditional systems to the cloud-based Microsoft Dynamics AX ERP platform.
  • Using the Common Data Model to increase project value is supported by the Microsoft Power Platform.
  • Microsoft BI Practice, a leader in the industry, for the best implementation.

Our team of professionals assumes complete responsibility for the whole project lifecycle and carefully aligns the implementation strategies with your specific requirements.