Managed IT Service
We provide support across the entire IT spectrum, from optimizing resources to maintaining infrastructure to migrating to the Cloud. With certified engineers in many locations across the globe.
The IT services of an organization that are outsourced/offloaded to an External Managed IT Services Providers are called managed IT services.
The managed service provider takes on the 360-degree responsibility of the entire IT operations of the organization, including 24X7 monitoring, IT support on-demand and problem resolution. One important differentiating feature of managed IT services compared to traditional IT services is that the managed service provider assumes the responsibilityof providing the services to its clients, and strategic IT, decisions are taken by the service provider proactively and communicated to the clients.
So managed IT service providers act as technology consultants to their clients in IT implementation instead of being mere on-demand service providers.
Network Management
Keeping clients’ businesses moving starts with a reliable and secure network. While Wi-Fi speed and accessibility are essential, Electric’s network management service
extends well beyond monitoring for outages. At a fraction of the cost of a typical on-site provider, our team of network engineers will remotely manage their network, including overseeing the following:
- Audit and assessment of client’s network infrastructure
- Day-to-day troubleshooting
- Update firmware and renew licenses
- recommendationsns to improve performance
Server Management
As the epicenter of a client’s business, storing all their organizational and customer data or driving their software and applications, their servers require expert oversight. This type of management work can be incredibly time-consuming for their business but needs their team to stay updated on the latest security patches and releases. Includes:
- Audit and assessment of server infrastructure
- Active directory management for server access
- Remote troubleshooting
Managed IT Infrastructure
We can analyze system performance and deploys a secure and robust infrastructure to minimize network downtime and operating costs.
- Simplified Network Management
- Virus, Spyware, and Security Alert
- 24*7 Network and Performance Monitoring
Remote IT Services
Remote IT services address the business needs of every organization. Modern businesses deal with a variety of IT systems and cloud environments. They manage multiple vendors and must deal with compliance, governance, and security.
Remote Monitoring
Proactive monitoring identifies network issues, hardware & software issues, missing patches, updates, and required antivirus and utility updates.
Reporting
A monthly IT status report provides IT health checks, including vital info such as incidents, requests, resolution time, inventory, and asset utilization.
Asset & Vendor Management
We can track clients’ IT assets, manage IT purchases, and review compliance requirements so that clients can focus on their business.
Backup Management
Whether client IT infrastructure is virtual, physical, or a hybrid, we can help them form a backup strategy that fits their needs. We will work with them to determine the optimum backup solution for their environment. Our offerings include both on
premise and cloud-based solutions are tailored to meet their established Recovery Time Objectives (RTO) and their Recovery Point Objectives (RPO).
Offsite backup of physical servers and cloud servers, end-to-end encryption, and the ability to choose daily backup and replication frequency with automated monitoring and support.
IT Security Management
Antivirus subscription, proactive monitoring, and management provide a proven security model for our service delivery, with in-depth knowledge to scale with the organization.Firewalls play a crucial role in preventing harmful traffic from entering the trusted areas of the client network. An in-depth information security strategy demands that they implement different types of firewalls in various network segments.
However, managing, monitoring, and consistently applying best practices on such a large and diverse set of firewalls can be tedious and resource-intensive. Therefore, many leading enterprises are increasingly outsourcing the monitoring and management of firewalls. It helps them reduce the burden on their in-house staff, to get best-in-class service from experts, and reduce operating expenses over time.
Disaster Recovery
A successful Disaster Recovery solution typically addresses all types of operation disruption and not just the major natural or artificial disasters that make a location unavailableDisordersns can include power outages, telephone system outages, temporary loss of access to a facility, a “possible fire,” or a low-impact non-destructive fire, flood, or another event. A DR plan can be organized by type of disaster and location. It contains scripts (instructions) that anyone can implement.
Our versatile backup solution protects mission-critical data by devising a backup strategy, performing regular reviews, and monitoring backup jobs to ensure restoration.